Refund policy

At NAVA, every food items is handcrafted fresh and packed with care. Because our products are perishable food items, we follow a specific refund and return policy designed to be fair to both our customers and our kitchen.

2.1 Eligibility for Refund or Replacement
You are eligible for a full refund or free replacement if:
• You receive a damaged or broken jar or packaging.
• The product is visibly spoiled, has an unusual smell, or is inedible upon opening.
• You receive the wrong product — a different flavour or item than what you ordered.

2.2 How to Raise a Refund Request
• Contact us within 24 hours of receiving your order.
• Send us a clear photograph of the product and packaging via WhatsApp or Instagram DM at @navaflavors.
• Include your order number in the message.
• We will review and respond within 2-3 business day.

2.3 Refund Method and Timeline
• Approved refunds will be processed within 3 to 5 business days.
• Refunds will be credited to the original payment method — UPI, bank account, or credit/debit card.
• For Cash on Delivery orders, refunds will be processed via bank transfer or UPI within 5 business days. 

2.4 Non-Refundable Situations
We are unable to offer refunds in the following cases:
• If the complaint is raised more than 24 hours after delivery.
• If the product has been fully consumed before the complaint is raised.
• If the product was not stored as instructed — for example, kept outside the refrigerator beyond the recommended time.
• Change of mind or personal taste preference after opening the jar.
• If the delivery address provided was incorrect, leading to a failed delivery.

2.5 Returns
Due to the perishable and handcrafted nature of our food products, we do not accept physical returns of opened products. If a
replacement is approved, the customer does not need to return the original item.

NAVA Foods, Raipur, Chhattisgarh — 492001