Privacy policy

At NAVA, we respect your privacy and are committed to protecting the personal information you share with us when you visit our store or place an order. This Privacy Policy explains what information we collect, how we use it, and what rights you have
over your data.

1.1 Information We Collect
• Name, phone number, and delivery address when you place an order.
• Email address for order confirmation and communication.
• Payment information — processed securely by Shopify Payments or Razorpay. We do not store your card details.
• Device and browsing data collected automatically via Shopify analytics and cookies.

1.2 How We Use Your Information
• To process and deliver your orders to the correct address.
• To send you order confirmation, shipping updates, and delivery notifications.
• To contact you if there is any issue with your order.
• To improve our products and services based on feedback.
• To send you promotional offers and new product updates — only if you opt in.

1.3 Sharing of Information
We do not sell, trade, or rent your personal information to any third party. Your data is shared only with:
• Delivery partners (Shiprocket, Delhivery, or local courier) solely to fulfill your order.
• Shopify Inc. — our store platform — which stores and processes data as per their Privacy Policy.
• Razorpay or other payment gateways for secure payment processing only.

1.4 Data Security
All data transmitted through our Shopify store is encrypted using SSL (HTTPS). Payment data is processed through PCI-DSS
compliant gateways. We take reasonable precautions to protect your information from unauthorized access.

1.5 Your Rights
• You may request access to the personal data we hold about you at any time.
• You may request correction or deletion of your personal data.
• You may opt out of marketing communications at any time by messaging us on WhatsApp or Instagram.

1.6 Contact for Privacy Concerns
For any privacy-related questions or requests, please contact us via Instagram DM at @navaflavors or WhatsApp. We will
respond within 2 business days.